Right of Withdrawal

The right of withdrawal is governed by law, and the customer-consumer (meaning a natural person who purchases goods for purposes not related to their professional activity, i.e., who does not complete the purchase by providing a VAT number in the order form) has the right to withdraw from the purchase contract for any reason.

To exercise this right, the customer must send a communication to SIRT500 Sagl at info@sirt500.com within 14 working days from the delivery date of the goods.
Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

The right of withdrawal is in any case subject to the following conditions:

  • The purchased product must be intact and returned in its original packaging, complete with all its parts (including packaging, any documentation, and accessories);
  • To avoid damage to the original packaging, we recommend, whenever possible, placing it in a second box (in any case, avoid affixing labels or adhesive tape directly onto the original product packaging);
  • The shipment, until the confirmed receipt in our warehouse, is entirely under the customer’s responsibility;
  • Return shipping costs are borne by the customer-consumer;
  • Expenses incurred for cash-on-delivery payment collection will not be refunded to the customer-consumer;
  • Return handling costs incurred by SIRT500 Sagl will be charged to the customer-consumer as a flat fee of €10.00 for each returned item and for each delivery.

SIRT500 Sagl is in no way responsible for damage, theft, or loss of goods returned via uninsured shipments. Packages sent cash on delivery or freight collect will not be accepted under any circumstances.

Return of Goods
The product must be returned to SIRT500 Sagl within 14 days from the receipt of the return authorization sent by SIRT500 Sagl via email, together with the return authorization form.

Without prejudice to any repair costs for damages to the original packaging, SIRT500 Sagl will refund the customer the full amount already paid for the product, either by reversing the charge to the credit card or by bank transfer. In the latter case, the customer must promptly provide the bank details (IBAN code) on which to receive the refund.

When the Right of Withdrawal Lapses
The right of withdrawal is entirely forfeited, due to the absence of the essential condition of integrity of the goods (packaging and/or its contents), in cases where SIRT500 Sagl determines:

  • Even partial use of the product;
  • Missing external packaging and/or original internal packing;
  • Missing integral components of the product;
  • Damage to the product caused by reasons other than transport.


In the above cases, SIRT500 Sagl will return the purchased goods to the sender, charging the shipping costs to the customer.